Shipping policy
Shipping Policy
At Bizart, each piece is created with care and attention to detail. We want to ensure that your order arrives safely and within the expected timeframe.
1. Delivery Times
Orders are shipped via InPost, with the following estimated delivery times after dispatch:
Mainland Portugal: 3 business days
Other countries covered by InPost: 3 to 6 business days
2. Shipping Costs
Shipping costs vary depending on the destination and the weight of the pieces.
Mainland Portugal
Up to 2 kg: €5.90
2 kg – 5 kg: €7.90
Mainland Spain
Up to 2 kg: €6.90
2 kg – 5 kg: €9.10
France
Up to 2 kg: €13.50
2 kg – 5 kg: €17.60
Germany
Up to 2 kg: €13.50
2 kg – 5 kg: €14.50
Belgium
Up to 2 kg: €14.50
2 kg – 5 kg: €18.80
The Netherlands
Up to 2 kg: €16.90
2 kg – 5 kg: €22.00
Italy
Up to 2 kg: €12.90
2 kg – 5 kg: €16.60
Luxembourg
Up to 2 kg: €15.50
2 kg – 5 kg: €19.60
3. Orders Over 5 kg
For pieces or orders weighing more than 5 kg, please contact us at geral.bizart@gmail.com to request a shipping quote.
4. Destinations Not Covered by InPost
The carrier we currently work with does not deliver to Portugal (Islands), Spain (Other Destinations: Balearic Islands, Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife), or to the following European Union countries:
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania and Sweden.
If you would like to place an order for delivery to one of these destinations, please email us at geral.bizart@gmail.com, indicating the pieces you would like to purchase and the destination.
We will be happy to look for an alternative shipping solution and provide you with a personalised shipping quote, in order to find the most convenient shipping method for your order.
5. Studio Pickup
Orders can be collected from our studio at Rua Curas, 3A, Loures, Portugal.
Studio pickup is free of charge and must be scheduled after the purchase has been completed.
Please note: We do not have a physical retail store. Our studio operates exclusively as a production and storage space.
If you choose studio pickup, please provide your telephone number when placing your order so that we can arrange a suitable date and time for collection.
6. Delivery Delays and Incidents
Although we make every effort to ensure that all orders are dispatched within the expected timeframe, delays may occur due to circumstances beyond our control, including issues or delays on the part of the carrier, periods of increased shipping volume, or other unforeseen circumstances.
Bizart is committed to monitoring shipments and providing the necessary assistance in the event of any issue related to the delivery of an order.